Complaints and Compliments.

BWFCC Complaints and Compliments Process

Grievances about a BWFCC employee, Board Member, volunteer, student or contractor may be addressed verbally or in writing to the Nominated Supervisors;

Executive Officer - Kellie Connor [email protected]

Director of Education - Lease Cowen [email protected]   

or

Board of Governance President - Troy Hoggan [email protected]

 

Your concerns will be taken seriously and will be investigated appropriately and reported in accordance with BWFCC’s Grievances and Complaints Policy.

Families can make a complaint directly to the Regulatory Authority, (Department and Education and Training) where the complaint alleges that:

  • The safety, health or wellbeing of a child or children was or is being compromised while that child or children is or are being educated and cared for by the approved education and care service
  • The relevant legislation has been contravened

Department of Education and Training – South Eastern Region  

General Enquires –  

Phone: 03 8765 5600 

Email: [email protected] 

Postal address: PO Box 5 Dandenong, Victoria 3175 

Location: 165-169 Thomas Street, Dandenong, Victoria 3175 

http://www.education.vic.gov.au/childhood/parents/childcare/Pages/default.aspx

 

Compliments about a BWFCC employee, Board Member, volunteer, student or contractor may be addressed verbally or in writing to the Nominated Supervisors:

Executive Officer - Kellie Connor [email protected]

Director of Education - Lease Cowen [email protected]   

or

Board of Governance President - Troy Hoggan [email protected]

 

Reporting child abuse

Any complaints about a BWFCC employee, Board Member, volunteer, student or contractor’s behaviour or conduct towards a child or young person will be handled in accordance with BWFCC’s Child Safe Environment Policy. This is in-line with the Child Safe Standards and the Victorian Reportable Conduct Scheme.

If you suspect or know of a child or young person being abused, you must report it:

  • if a situation is life threatening, contact police on Triple Zero (000)
  • for immediate concerns about the safety of a child, contact the Department of Human Services Child Protection Crisis Line by telephone on 13 12 78
  • to discuss concerns about the safety of a child or young person, contact
  • your local police station

 

Family violence contacts

1800 Respect | Tel 1800 737 732