Frequently Asked Questions and Terms & Conditions.

EYP Frequently Asked Questions

Are we charged an Administration Fee?
New families are required to pay the Administration Fee upon accepting their enrolment. This helps us to ensure that we have accurate information such as emergency contact details and CRN numbers so that your Centrelink and any COPP entitlements can be calculated accurately. We are also required to provide information to the Department of Education and Training to ensure Kindergarten Funding and other subsidies can be secured as appropriate. With more than 250 families involved in the Centre this is a very significant task and the administration fee goes towards the resources and electronic systems required to complete these tasks.

Are we charged for public holidays?
Families are charged for fees on Public Holidays if you have a permanent booking on the day that a public holiday falls as we are still required to pay our staff for these days.

When will our fees we charged?
Fees are charged fortnightly. This will allow us to ensure that Centrelink entitlements are calculated more accurately and will ensure your statements accurately reflect your current fee balance. The fee schedule for 2020 will be communicated at the beginning of the year which will outline the days when fees will be charged for all of our programs.

What notice periods are required?
We require four (4) weeks notice for any cancellation of an enrolment and two (2) weeks notice for changes to enrolments in writing. This is required to cover the time it may take us to fill a vacant position.

Is there is a difference between the educational programs provided in Early Years Program and Sessional Kindergarten?
There is no difference between the programs in Early Years Program and Sessional Kindergarten, other than the structure of the days. The educational component of both programs is based on the Early Years Learning Framework and all of our children will have their own learning portfolio. Programs are designed to suit the needs of the various age groups.

Is the CCS applicable?
The Childcare Subsidy (CCS) can be applied to the services in Early Years Program as well as our EYP Integrated Kindergarten program, along with our Holiday Program. However, they do not apply to our Sessional Kindergarten programs.  

Are half day fees available?
Unfortunately due to the high demand for childcare places we only offer full day fees.

How does EYP Orientation work? Do I need to stay on-site for the first day?
All families are required to have at least one orientation session prior to the child’s first day. This is usually about an hour and you are required to stay on-site.

Terms & Conditions

Alteration/Cancellation of Enrolment – You must advise BWFCC in writing of any cancellation of an enrolment. Cancellation to sessional kindergarten enrolment requires one term’s notice.

Business Trading Terms – In accordance our Fee Policy, all fees are collected via direct debit. Where the fees remain unpaid, we refer the account to a collection agency and/or law firm. Please note that the costs of these external services will be added to the outstanding debt.

Child Illness – If your child is unwell, (suffering from a fever, gastro or other infectious disease) they are required to stay home from kindergarten in accordance with the exclusion period outlined by National Health and Medical Research Council and a medical clearance is required from a doctor to permit the child back in to the learning program. Fees will apply to absences.

Immunisations – 'No Jab, No Play' is the government legislation that requires all children to be fully vaccinated to be enrolled in childcare or kindergarten in Victoria. Evidence of up to date immunisation must be provided prior to your child commencing at our service. An Immunisation History Statement from the Australian Childhood Immunisation Register can be used as evidence of up to date vaccination. We can no longer accept copies of doctors letters or your child’s health record books.

Family Vacations – If your family is absent due to holiday, your child’s kindergarten fees will still apply.

Enrolment Forms/Collection of Children – Each child must have an up-to-date enrolment form containing the contact details for at least two emergency contacts; persons authorised to pick up children, and administration of medical attention. If you require your child to be collected from BWFCC by someone who is not already on the list of authorised persons, you must call the centre to authorise the pick up, and update your enrolment form within 24 hours.

Alteration/Cancellation of Enrolment – You must advise BWFCC in writing of any cancellation of an enrolment. Cancellation of care requires 4 weeks-notice. Two weeks-notice applies to reduce days of care.

Further Information – For further information regarding our policies and procedures, we encourage you to read our policies thoroughly, as these outline all terms and conditions in regards to our service.