Frequently Asked Questions and Terms & Conditions.

Frequently Asked Questions


Are we charged an Administration Fee?
New families are required to pay the Administration Fee per child upon accepting their enrolment. This helps us to ensure that we have accurate information such as emergency contact details and CRN numbers so that your Centrelink and any COPP entitlements can be calculated accurately. We are also required to provide information to the Department of Education and Training to ensure Kindergarten Funding and other subsidies can be secured as appropriate. With more than 250 families involved in the Centre this is a very significant task and the administration fee goes towards the resources and electronic systems required to complete these tasks.


Are we charged for public holidays?
Families are charged for fees on Public Holidays if you have a permanent booking on the day that a public holiday falls as we are still required to pay our staff for these days.


When will our fees we charged?
Fees are charged fortnightly. This will allow us to ensure that Centrelink entitlements are calculated more accurately and will ensure your statements accurately reflect your current fee balance. The fee schedule for 2020 will be communicated at the beginning of the year which will outline the days when fees will be charged for all of our programs.


What notice periods are required?
We require four (4) weeks notice for any cancellation of an enrolment and two (2) weeks notice for changes to enrolments in writing. This is required to cover the time it may take us to fill a vacant position.


Are half day fees available?
Unfortunately due to the high demand for childcare places we only offer full day fees.


How does EYP Orientation work? Do I need to stay on-site for the first day?
All families are required to have at least one orientation session prior to the child’s first day. This is usually about an hour and you are required to stay on-site.


Is there is a difference between the educational programs provided in Early Years Program and Sessional Kindergarten?
There is no difference between the programs in Early Years Program and Sessional Kindergarten, other than the structure of the days. The educational component of both programs is based on the Early Years Learning Framework and all of our children will have their own learning portfolio. Programs are designed to suit the needs of the various age groups. Programs are designed to suit the needs of the various groups and may differ in play spaces and teaching as each teacher brings their individual philosophy and training to their role.


Is the CCS applicable?
The Childcare Subsidy (CCS) can be applied to the services in Early Years Program as well as our EYP Integrated Kindergarten program, along with our Holiday Program. However, they do not apply to our Sessional Kindergarten programs.


If my child leaves part way through the sessional kindergarten term, is my fee refundable?
A term fee cannot be refunded if you leave part way through the term as enrolment has been reserved for your child and it is unlikely we will be able to fill the vacancy. A term’s notice is required in writing for cancellation of sessional kindergarten enrolment. The kindergarten enrolment deposit is non-refundable and applied to term 1 fees.


What does kindergarten funding mean?
The Victorian Government provides funding to each kindergarten services to support children to access a high quality kindergarten program delivered by a registered early childhood teacher in the year before they start school. The funding is a contribution towards meeting the running costs of the kindergarten program and is claimed by the service to keep the term fee at an affordable cost for families. The term fee is the amount families are required to pay. The Kindergarten Funding cannot be claimed by families nor allocated to families as an account credit. Your child can only be funded for a kindergarten place at one service at any one time and only for one year (unless your child is assessed as being eligible for a second funded year by your child’s kindergarten teacher).


What is the criteria for undertaking the 3 Year Old Sessional Kindergarten program?
We require children enrolling in 3 year old sessional kindergarten to be aged 3 by commencement of term 1, with a grace period of 2 weeks should your child turn 3 years old within two weeks of term one starting. This ensures our child to staff ratios are met in accordance with legislation. It also ensures that children are age appropriate to commence the program and transition successfully in to 4 year old kindergarten and then schooling. 3 year old kindergarten is not yet a funded program therefore, the requirements of this program are at the discretion of the service. 3 year old sessional kindergarten is a one-year enrolment only with no guarantee or offer to repeat the program for a second year.


What is the criteria for undertaking the Funded 4 Year Old Kindergarten program?
In order for your child to be eligible for funded 4 year old kindergarten, they must turn 4 years old by 30th April of year of enrolment. They cannot be undertaking funded 4 year old kindergarten at another service. Ideally, a child should enrol in this program the year prior to starting school as an application is required to secure a funded place for a second year of kindergarten. If you have questions about your child’s kindergarten and school readiness, our kindergarten team are available to guide you.

Our Policies and Procedures
Policies
BWFCC have developed a range of policies to cover all aspects of operation, quality, health, safety, and wellbeing in our early learning and care centres. Our policies and procedures are regularly reviewed and updated in line with relevant changes in legislation and regulations. All policies relating to the service are available on our website http://www.bwfcc.org.au/about/policies

Fees and Statements
Fees will be charged for booked days whether your child attends the service or not. This includes public holidays, family vacations as well as any days absent due to illness. Fee statements are generated fortnightly and show the amount that will be deducted from your nominated account. This will allow us to ensure that Centrelink entitlements are calculated more accurately and will ensure your statements accurately reflect your current fee balance. Please see our Fees Policy for further information.

Administration Fee
New families are required to pay the non-refundable Administration Fee per child upon accepting their enrolment. This helps us to ensure that we have accurate information such as emergency contact details and CRN numbers so that your Centrelink and any COPP entitlements can be calculated accurately. We are also required to provide information to the Department of Education and Training to ensure Kindergarten Funding and other subsidies can be secured as appropriate. With more than 250 families involved in the Centre this is a very significant task and the administration fee goes towards the resources and electronic systems required to complete these tasks.

Notice Periods
For the Early Years Program, we require four (4) weeks notice for any cancellation of an enrolment and two (2) weeks notice for changes to enrolments in writing. This is required to cover the time it may take us to fill a vacant position.
For sessional kindergarten, once term has commenced, your place is booked for the term and therefore fees paid are non-refundable. One terms notice is required if you remove your child from our kindergarten programs.

Immunisation
The introduction of legislation known as, No Jab, No Play’ requires children to be fully vaccinated before
they can commence at early childhood education and care services. You are required to provide an up to date Immunisation History Statement provided by Medicare as part of your enrolment process:
The statement will need to show that your child’s immunisations are up to date for their age.
Immunisation History Statements can be requested at any time by contacting Medicare:
Phone: 1800 653 809
Email: [email protected]
Website: www.medicareaustralia.gov.au

No Jab No Play
'No Jab, No Play' is the name of legislation that requires all children to be fully vaccinated unless they have a medical exemption to be enrolled in childcare or kindergarten in Victoria. Bubup Womindjeka is diligent in protecting the health and safety of all children by ensuring that every child enrolling at the service presents with an up to date copy of their immunisation statement. The service is also required to undertake audits of immunisation statements twice per financial year to ensure all families provide up to date immunisation statements for their child. Some children may be exempt from the requirement to be fully vaccinated on medical grounds. These circumstances require written evidence from a medical professional that is to be supplied to the service before confirmation of enrolment.

Illness
Children will need to stay away from the service if they are unwell or have an infectious disease and can only return to the service if they are completely well. Families need to provide a written clearance letter from a doctor for their child to return to the service if they have been unwell. All families will be notified if there has been an infectious disease notification within the service. If your child has been suffering from a fever, gastro or other infectious disease they are required to stay away for at least 24 hours after the symptoms have ceased. If your child is unwell while at the service, you will be contacted to collect them as soon as possible.


Medical Conditions
Families are required to provide information about their child's health care needs, allergies, medical conditions, and medication on the enrolment form and are responsible for updating the service changes to their condition, action plan or medication. All children’s medical action plans must be completed and signed by a doctor and updated on a yearly basis. Upon enrolment or notification of a medical condition, families are required complete Risk Minimisation Plan and Communication Plan with your child’s educator. Children will be able to participate in the program once these plans are completed.


Medications
We only accept medications that are prescribed by a Doctor. We do not accept Panadol for children who have been unwell. Children who need Panadol to keep a temperature down are not fit for care and should stay at home until they are well. A medication form must be completed by the guardian, Dosage must be clearly marked on the original label and, in the child's name. Two team members will check the prescribed dosage before administering.
Incidents and Injury
In the event of an incident or injury families will be informed either by phone (if serious) or on collection of their child at the end of the day. A form will be filled out with the details of the incident and families will be asked to sign this upon collection of the child.


Emergency Evacuation Procedure
Emergency drills occur twice per term. In the case of a fire, the educators will escort all children to either
the parkland behind the service Lagoon Reserve, or Edwards Park, where they will stay until it is safe to re-enter the building. Families will be notified when an emergency evacuation drill has been undertaken. Emergency evacuation procedure diagrams are displayed throughout the service.

Privacy
In order to provide families with the highest standard of service, BWFCC is required to collect personal information about children and families before and during the course of a child’s enrolment. BWFCC is committed to protecting each individual’s privacy and we abide by the National Privacy Principles contained within the Privacy act (1988) and the Health Records Act, 2001, (Vic) and other applicable privacy laws. Privacy of the personal information that we hold is of the utmost importance to us and we conduct our business with respect and integrity.